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Policy Administration & Insurance Operations Manager

Listed pay: $80 / hr

What the posting lists, in US dollars an hour, before anything Mercor deducts.

16 openings on this one listing.

How to apply
Platform
Mercor
Terms
Contract, part-time
Location
Remote, see the posting
Posted
· 2 weeks ago
Status
Open at the last check

Applying on Mercor

Apply on Mercor

If you're hired through a link here and start paid work, Mercor pays this site a referral fee. Your pay is unaffected.

Red Pen Jobs is independent. We are not affiliated with, endorsed by, or acting for Mercor in any way, and we do not recruit on its behalf.

What happens after you click

  1. The link opens this role on Mercor. Sign up and apply from there.
  2. Upload a resume, complete the assessments the role asks for and verify your work authorisation.
  3. An AI interview of about 20 minutes. Mercor says it usually takes 2 to 4 weeks to hear back.
  4. If Mercor hires you, you are paid weekly, on the Wednesday after each work week, via Stripe. Mercor says first payouts are held for 7 days.
  5. The work is paid by the hour, at the $80 this posting lists.
  6. Remote. The posting states "USA, CAN, GBR, AUS, NZL, IRL, MLT, NLD, SWE, DNK, NOR, FIN, DEU, AUT, BEL", which we could not read as a country list — check it before applying.

What the work is

Compensation: all experts are paid a flat $800 upon successful completion of the onboarding process, which we estimate takes approximately 10 hours. After successfully completing onboarding, you will be converted to $80/hour.

About the Role

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.

What You'll Do

  • Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery

  • Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks

  • Write "golden" reference responses at experienced insurance-operations quality

  • Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards

  • Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions

  • Provide written feedback the research team uses to improve model behavior

  • Participate in onboarding office hours and calibration sessions

You're a Good Fit If You

  • Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management

  • Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention

  • Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes

  • Can translate policy and procedural requirements into precise operational steps

  • Demonstrate excellent written communication, process discipline, and high attention to detail

  • Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions

Bonus Qualifications

  • Experience across multiple P&C lines or insurance platforms

  • Billing, premium audit, producer licensing, or forms-management experience

  • Experience implementing or testing a policy administration system

  • Lean, Six Sigma, project-management, or operations credential

  • Experience leading service teams or establishing operational controls

Role Highlights

  • Minimum 20 hours per week (ideally 40+)

  • Role starts immediately, applications reviewed on a rolling basis

From the Mercor listing.